Refund policy

Last updated: October 4, 2026

We want you to love everything you receive from Meramora. If something isn't right, our returns are hassle-free: you have 30 days from the date your order is delivered to request a return or an exchange, and return shipping is always free.

Eligibility

  • Items must be unworn, unwashed, unaltered and in their original condition, with all original tags attached.
  • Please include proof of purchase (your order number or receipt).
  • For hygiene reasons, underwear, period and leakproof underwear, bras, bodysuits, shapewear and swimwear can be returned only if they are unworn and unwashed, with the hygienic liner (where included) and tags still intact. Items returned worn, washed or without the hygienic liner cannot be accepted.
  • Single-use and personal-care items — such as disposable underwear, panty liners, pads, nipple covers and breast tape — can be returned only if unopened and still sealed in their original packaging.
  • Gift cards and items marked "Final Sale" at the time of purchase cannot be returned.

How to start a return

  1. Email us at support@meramora.shop with your order number and the item(s) you would like to return or exchange.
  2. Our team will reply within one business day with your return authorization and a prepaid return label.
  3. Pack the item(s) securely, attach the label and drop the package off with the carrier. Items sent back without a return authorization cannot be accepted.

Return shipping is free of charge for all orders delivered within the United States.

Exchanges

We gladly accept exchanges for a different size or color of the same item, subject to availability. Simply let us know which size or color you'd like when you contact us. Exchange shipping is free both ways. If the size or color you want is unavailable, we will issue a refund instead.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item, and we'll send a replacement or issue a full refund at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Please allow additional time for your bank or card issuer to post the refund. Because shipping at Meramora is always free, there are no shipping charges to refund or deduct.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@meramora.shop.

Holiday returns

For the holiday season, orders placed between November 1, 2026 and December 31, 2026 may be returned or exchanged through January 31, 2027, under the same conditions described above.

Contact

Meramora
1953 Norwood Dr, Grosse Pointe Woods, MI 48236, United States
Phone: +1 (330) 238-0452
Email: support@meramora.shop
Support hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (excluding U.S. federal holidays)